What is your return policy?

At Eureka Home Appliances, customer satisfaction is our top priority! If you're not completely satisfied with your purchase, we offer a hassle-free 7-day return policy to ensure a smooth shopping experience.

1. Items must be returned within 7 days of the delivery date.
2. Products should be in their original condition, unused, and with all tags and packaging intact.
3. Certain items, such as personalized products, perishable goods, and items marked as “final sale”, are not eligible for return.

1. Contact Us: Reach out to our customer service team at [support email] or [phone number] with your order number and reason for the return.
2. Return Authorization: Our team will provide a return authorization and instructions on how to ship the item back.
3. Pack and Ship: Please pack the item securely and include any original packaging and documentation. Ship the item back to the address provided by our support team.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved returns will be processed, and a credit will be automatically applied to your original payment method within 5-7 business days.

• Shipping costs for the original order are non-refundable.
• Return shipping fees are the responsibility of the customer, except in cases of damaged or defective items.

For any further assistance, feel free to contact our customer support team at [email protected] or 0912-861-3688. We’re here to help!